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We ask you to observe the following rules when using Pioneer easy bus services.

  • Possess a valid ticket at all times and show it upon request.
  • Concession ticket passengers must carry proof of concession and supply it upon request.
  • Offer your seat to passengers with special needs, for example seniors, people with a disability and parents carrying small children.
  • Be courteous to your fellow passengers. We have a no-tolerance approach to offensive behavior
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We have real time gps trackers on every bus. Through them, staff at our central monitoring room can see what’s happening across the entire network, every minute of every day.

If you need assistance or feel threatened
There are several ways to get help if you need it.

  • If there are any pioneer staff nearby, ask them.
  • Call +256 414 373 722.
  • On a bus, speak to the bus driver.

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